Lunch at Madam Kwan was normal but Im more interested to talk about the Customer Service level! When we (me,wifey & junior) opened the door, we were greeted warmly by I believe to be Madam Kwan's relative or perhaps daughter, very polite & coz even I offered to open the door for her & the daughters in tow she insited we come in 1st! We were seated & expected a nice lunch with acceptable service knowing Mdm Kwans operation at KLCC! As soon as we were seated by the Captain & was about to get comfy, a foreign waitress was cleaning the table next to out table & quite obvious was upset over some issues & was talking at a loud & audible voice which startled junior. Anyway it is obvious thier standard of service here is worse of than KLCC! The Captain service is acceptable by todays presnet bad CS expectations in Malaysia!
Madam Kwans Bagsar get's 2 Stars from 5 for unacceptable service at these prices!
Earler we had gone to Marmalade Kafe & had though of having our lunch there but when we looked at the menu we though the food would come in tea time portions so we decided to move on to Madam Kwans! The manager Jason greeted& seated us & upon changing our minds even said it's OK & ask us to come back perhas at another time! My wife said we shall be back for Desserts!
We came back and stopped at the Cake Counter to ogle at the Cakes available and we knew from the loks of things we were not going to be The Cakes @ Marmalade Kafe!
disappointed! Jason the manager recommended an
Orange Ginger Cake which is the Kafe's speciality and I ordered a Honey Latte & wifey ordered a Homemade Tea Blend! The cake was delicious and so was my Honey Latte!
1st picture on top left is the Homemade Tea,2nd clockwise is 1/2 of the orange Ginger Cake (mmmm yummy!) and bottom is the honey latte!
BTW Junior was very comfortable at the Kafe!
Anyway I would like to award Marmalade Cafe a 4 Star rating for the excellent CS provided by Jason!
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